Are you a compassionate communicator with a talent for connecting with people over the phone? We are looking for a Customer Service Specialist to provide exceptional telephone-based support, guiding clients with empathy and professionalism. You will play a key role in assessing customer needs, offering tailored solutions, and maintaining high-quality service standards.

Key Responsibilities

• Handle high-volume outbound calls with a focus on customer qualification and conversion
• Deliver empathetic and solutions-focused support to clients
• Maintain accurate records and documentation in CRM systems
• Provide accurate guidance on aged care placement and decision-making resources
• Maintain professionalism in sensitive and emotional conversations
• Work independently while contributing to overall team goals
• Ensure compliance with call guidelines and quality standards
• Build strong relationships with clients, fostering trust and engagement

Qualifications:

• Minimum 2 years of telephone-based customer service experience in a high-volume environment
• Proven track record in outbound calling and sales conversions
• Strong communication skills (written and verbal) with the ability to convey empathy and professionalism
• Excellent organizational and multitasking abilities
• Self-motivated and results-driven, with a commitment to exceeding client expectations
• Industry knowledge in aged care placement (preferred)

Please refer to job description.