• Conduct a total of 50 face-to-face, online, and batch trainings monthly
• Assist in onboarding new UTAK merchants
• Deliver in-depth training on product usage, emphasizing key features, perks, and benefits
• Apply problem-solving skills to address client needs, creating effective workarounds for navigating the POS system
• Stay updated on new features and developments within the POS system to enhance training effectiveness
• Prioritize customer needs by conducting regular check-ins and addressing inquiries to support ongoing client learning
• Collect and analyze client feedback to refine training strategies and improve user experience
• Optimize internal processes and techniques to improve client training efficiency and effectiveness
• Maintain organized and accurate training records to support the team
• Collaborate with product, tech, support, and sales teams to align training efforts with company goals
  
  

• Experience in teaching, customer support, business, or a related field
• Comfortable engaging with individuals from diverse backgrounds and age groups
• Ability to effectively teach both tech-savvy and non-tech-savvy individuals
• Patience and adaptability in guiding others through digital technology
• Strong customer-centric mindset with a service-oriented attitude
• Excellent verbal and written communication skills
• Proactive, forward-thinking, and takes initiative to contribute
• Passion for supporting small and local businesses across the Philippines
• Proficiency in using Zoom and other digital platforms
• Willingness to travel and visit client stores or locations to conduct trainings

Please refer to job description.