Lead, Aplication Support Engineer

GCash

Negotiable
On-site - Taguig3-5 Yrs ExpBachelorFull-time
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Job Description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who You’ll Be Working With

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You’ll Be Responsible For The Following

  • Providing Level 2 support for business-critical applications, ensuring timely issue resolution and minimal downtime.
  • Designing and implementing automation solutions using Python and scripting to reduce L2 manual efforts.
  • Write and optimize SQL queries and scripts for data extraction, transformation, and troubleshooting.
  • Monitoring application performance, system logs, and alerts, ensuring proactive issue detection and resolution.
  • Documenting known issues, troubleshooting steps, and solutions in the knowledge base for continuous improvement


We’re Looking For

  • Bachelor’s degree in Computer Science, Information Technology, or a related field with 4+ years of experience in L2 application support or a similar role.
  • Strong expertise in Python scripting for automation and process optimization.
  • Proficiency in SQL scripting, query optimization, and database troubleshooting (MySQL, PostgreSQL, SQL Server, or Oracle).
  • Experience with incident management tools (e.g., ServiceNow, Jira, Remedy).
  • Hands-on experience with monitoring tools (e.g., Splunk, AppDynamics, Grafana, ELK Stack).


What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

Requirements

Please refer to job description.

Collaboration
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HR ManagerGCash

Working Location

W Global Center, 9th Ave. cor. 30th St., Bonifacio Global City, Taguig, Metro Manila, PH

Posted on 12 March 2025

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GCash

>1000 Employees

Banking & Financial Services

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