The Quality Control Analyst is part of a Quality Control team within Service Level Management’s Center of Expertise. You will be responsible to support 1st Line of Defense Quality Control (QC), Analysis, Monitoring and Improvement processes. This role involves meticulous examination, testing, and verification of artifacts to confirm they meet predefined standards and specifications of ING’s sourcing policy and frameworks.

The Quality Control Analyst works closely with Center of Excellence Sourcing and Shared Services, Quality Control lead, Contract and Service Management, Contract Owners and various stakeholders involved in the sourcing lifecycle.

Key Responsibilities

As a Quality Control Analyst, you will:

• Conduct thorough visual inspections of sourcing documents.
• Use artifact specific checklists and techniques to verify the quality of the artifacts.
• Document and report any discrepancies or issues identified during testing.
• Support Quality Control team to setup exhaustive checklists for new artifacts.
• Maintain detailed records of testing procedures and results.
• Generate quality control reports and provide recommendations for improvement.
• Ensure all documentation complies with company standards and regulatory requirements.
• Monitor implementation of the mitigating actions and improvements resulting from quality control.
• Perform central data cleansing activities to accelerate data quality remediation.
• Support with project management activities related to quality, maintaining forms and trackers.
• Identify and implement process improvements for artifact testing and quality control.
• Stay updated on industry best practices and integrate them into the quality control process.
• Participate in training programs to enhance skills and knowledge related to artifact testing.
• Provide feedback to sourcing teams to enhance the quality of future documentation.
• Contribute to the development and improvement of Center of Expertise procedures and methodologies in Quality Control.

Key Capabilities/Experience (3-5 bullet points)

• A graduate with 3-4 years’ experience in quality management.
• Strong eye for detail and meticulous in executing quality control testing.
• Hands-on mentality in a data-driven environment.
• Data analysis skills are highly desirable.
• A self-starter with a good ability to work in a global team across various locations.
• Can deliver commitments on time.
• Excellent in verbal and written communication skills in English.

Please refer to job description.