Position Purpose

The Senior Manager - Inside Sales leads and manages day-to-day operations of Inside Sales team under Everise Growth organization. Develop and execute strategies and step-by-step process to generate/nurture leads for Sales/Business Development team’s pipeline.

Job Responsibilities

• Collaborate with Marketing team to ensure Inside Sales team receives quality leads to pursue
• Responsible for recruiting, training, supervising Inside Sales Managers and conduct regular performance assessments and ensure KPIs are met
• Track team scorecard and provide updates/reports on a weekly, monthly, quarterly and annual basis
• Actively work with Sales Operations team to evaluate Inside Sales procedures and practices and determine effectiveness and efficiency in generating qualified leads
• Recommend improvements to current practices and processes as needed
• Address and resolve client/customer/stakeholder concerns

Qualifications:

• Proven inside sales experience with at least 7 years exposure in the BPO/contact center services space with strong background in Healthcare (Payer, Provider, PBM, etc.), Insurance, Travel and Hospitality, Financial Services, Utilities and other verticals
• Deep understanding of sales cycle in a BPO environment
• Excellent leadership, organizational and team management skills
• Strong analytical and problem solving skills
• Track record of over-achieving quota
• Strong phone presence and experience
• Excellent cold calling skills and 1to1 outreach skills
• Proficient with corporate productivity and web presentation tools
• Proficiency in Microsoft Office
• Experience working with Salesforce.com or similar CRM and other sales technology platforms
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• College Graduate

Please refer to job description.