Responsibilities:

• Issues Letter of Authority after assessment of coverage, explains non-coverage

rationale to members

• Responds inquiries and complaints, resolves customers’ feedback and issues raised regarding

handling time and waiting time

• Secures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS

authority limits

• Preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reports

Educational background:

• College Graduate of 4, 5 year-course, preferably: Medical Allied Courses

Experience and Training:

• Experience in HMO or Insurance experience is an advantage

Skills Requirements:

• Communication skills
• Data Analysis
• Computer literate

Please refer to job description.