• Act as primary connection for employees across the account and serves as a local liaison to HR functions ensuring that people-related issues are managed effectively.
• Ensure all communications are responded to and acted upon by the concerned within established and acceptable timeframes.
• Cascade updates on policies, processes and other important company communication
• Report major issues and concerns that needs immediate attention of the Account Leadership and/or HR Director.
• Acts as point of contact for all HR inquiries and complaints (compensation, recruitment, training, engagement) and works with the concerned HR unit to address issues
• Proactively monitor employee issues or situations and conducts site visits to check on conditions/situations of employees as well as do sensing.
• Establishe and maintain a good working relationship with the Account and the clients through proactive interaction and regular communication and feedback on operational issues, local regulations affecting employment, and other concerns.
• Promotesand monitor implementation of talent engagement activities, gathers employee feedback and provides HR team information
• Handle employee discipline issues and ensures compliance to due process as well as timely case resolutions.
• Work with HR Director and Legal Advisor in handling challenging cases.
• Conduct learning sessions on employee discipline and due process to business unit/account managers and supervisors.
• Implement the performance management process and timelines; ensures timely submission and conduct of employee performance evaluation/review.
  
  

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