Key Responsibilities:

• Strategic HR Partnership: Collaborate with business leaders to understand their goals and challenges and provide HR solutions that support business objectives.
• Employee Relations: Manage and resolve complex employee relations issues, ensuring a fair and consistent approach.
• Talent Management: Oversee talent development, and retention strategies to ensure the company attracts and retains top talent.
• Performance Management: Implement and manage performance management processes, including goal setting, performance reviews, and development plans.
• Change Management: Lead and support organizational change initiatives, ensuring effective communication and minimal disruption to operations.
• Compliance: Ensure HR policies and practices comply with local labor laws and regulations.
• Employee Engagement: Develop and implement programs to enhance employee engagement, satisfaction, and well-being.
• HR Metrics: Analyze HR metrics and data to inform decision-making and improve HR processes.
• Team Management: Lead, manage, and motivate a high-performing team with a focus on high standards, quality, customer service, controls, execution, and delivery.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum of 5 years HR experience, with at least 2 years in a leadership capacity.
• Prior experience as a Business Partner/Generalist in a Call center / Outsourcing / Shared Services company
• Strong knowledge of HR best practices and labor laws.
• Excellent interpersonal and communication skills.
• Proven ability to manage multiple priorities and projects.
• Strong problem-solving and conflict resolution skills.
• Amenable to work late mid shift / early night shift schedule 
• Amenable to work in Alabang, Muntinlupa City

Please refer to job description.