Job Description

As a Fusion SaaS Functional Technical Account Manager, you will be responsible for customer service, project governance, and functional support. You will work closely with customers to ensure smooth service delivery, troubleshoot issues, and review solution designs and root cause analyses. This role requires strong functional expertise, problem-solving skills, and the ability to manage customer interactions effectively.

Key Responsibilities

• Develop and maintain long-term relationships with key customer stakeholders.
• Act as the primary delivery contact, ensuring effective communication between customers and Oracle teams.
• Oversee the delivery of Oracle services, ensuring compliance with contracted terms and business objectives.
• Collaborate with sales, delivery teams, and customers to identify and implement solutions.
• Manage major incidents, ensuring clear communication and timely resolution.
• Conduct service account planning and periodic account reviews to improve service quality.
• Identify new business opportunities and support contract renewals.
• Establish and maintain executive-level governance models for service management.
• Drive process improvements and contribute to Oracle’s service delivery enhancements.

Qualifications & Experience

• Bachelor’s in Engineering, Master’s in Computer Applications, MBA, or equivalent qualifications preferred.
• 10+ years of relevant experience in managed services, ERP finance, or technical account management.
• Strong expertise in functional support, customer service, and problem management.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to work in a fast-paced environment while maintaining a strong customer focus.

Please refer to job description.