Company Profile:

The company is one of the world’s largest providers of BPO services to business and government agencies to modernise communication processes with their clients.

Position: Japanese HR Helpdesk

Industry: BPO Company

Location: Pasay City

Salary: Php 80,000 to Php 90,000

Schedule: DayShift

Work Set-up: Onsite 

Benefits:

• HMO
• Government Mandated Benefits
• Paid Leaves

Responsibilities:

• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
• Resolves telephone and chat inquiries quickly.
• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
• Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
• Provides information to employees and HR on matters pertaining to personnel forms and records.
• Initiates appropriate actions as required by HR or employees. Advice on benefit plan options.
• Performs other duties as assigned.
• Complies with all policies and standards.

Recruitment Process:

• Online interview
• Online exam (Internal Language Assessment and Berlitz)
• Operations & Client interview

• JLPT N1-N3 Passer/Level
• Filipino; can speak, read and write Japanese
• With Good English Communication
• At least senior high school graduate
• With at least 6 months- 1 year CSR experience is a plus, but not required
• Must be willing to work in Pasay City
• Willing to work in shifting schedule
• Must be familiar with Kanji