We are currently looking for an experienced Trainer, capable of developing and implementing a program that identifies what competencies the business requires now and in the future, and then creating, leading and managing a structured training and development plan that will ensure we meet the needs of the business and the aspirations of our team.



Summary of Key Responsibilities:

• Developing and facilitating training on company products, policies and processes
• Assessing skills gaps and training needs across the Philippines operation
• Reviewing and improving orientation and induction program
• Creating training materials and collateral, including classroom materials and video content
• Working in partnership with executive management to develop and deliver technical, sales, and customer service training programs
• Creating and delivering English language communication training
• Developing and facilitating training on Australian culture, business environment, and service expectations
• Creating a positive learning environment, and ensuring that all trainees receive appropriate engagement, direction, coaching and feedback to achieve the learning objectives
• Conducting trainee proficiency testing, and training program evaluations to assess the effectiveness of training programs
• Working cross functionally in strategic projects with QA, operations and executive management

Qualifications

• Bachelor Degree (or higher) in relevant field of study
• Excellent English language communication and written skills
• Minimum of 5 years’ experience in training and development
• Experience in BPO financial services operations
• Experience in Australian environment particularly Australian credit and mortgage accounts

Please refer to job description.